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Free delivery on UK orders

FAQs

What are your delivery prices?  +

UK: Free

EU: £16

Worldwide: £23

When will my order be delivered? +

This varies depending on the item. Some items we hold in stock but others we make to order. If you would like the item for a special date then it is best to get in touch and we can let you know how soon it can be delivered. We can generally accommodate any deadline as long as we have been told.

On the whole most items are shipped within 2-3 days of the order being placed and they are sent UPS so are delivered to the UK the next working day.

Can I return my order if I am not happy with it? +

Absolutely. We offer a 14-day refund policy as long as the item has not been worn or damaged.  Please get in touch via emailinfo@catherinezoraida.com and we will give you all the details to return it.

However please note that earrings due to hygiene reasons cannot be refunded.  Bespoke items that are made to measure or adapted to your specifications unfortunately cannot be refunded as they have been specially made to for you and we cannot re-sell.

Do you offer a bespoke service? +

Yes, in fact we continuously have commissions that we are working on in our workshop throughout the year. If there is something you have always wanted to make or have an idea for piece, we can even re-design old pieces into something new and exciting. Please don’t  hesitate to get in touch with us, info@catherinezoraida.com

My jewellery has tarnished, how do I clean it? +

Do not panic, this can easily be removed using a special cleaning cloth which you can buy online here. Not only do they remove tarnish but they also prevent tarnishing from happening again. Please also see our Top Tips for looking after your jewellery to keep your jewellery looking beautuful. 

What ring size am I, and how do I measure my finger? +

We can send you a free ring sizer to help measure the correct size. Please contact us at info@catherinezoraida.com and we can pop one in the post for you. Or if you need to convert a size please see our Ring Size Guide. 

What star sign am I? +

To find out what star sign you or a loved one are see the zodiac dates below. 

Aquarius        Jan 20 – Feb 18

Pisces           Feb 19 – Mar 20

Aries             Mar 21 – Apr 19

Taurus           Apr 20 – May 20

Gemini          May 21 – June 20

Cancer          June 21 – July 22

Leo               July 23 – Aug 22

Virgo             Aug 23 – Sept 22

Libra             Sept 23 – Oct 22

Scorpio         Oct 23 – Nov 21

Sagittarius     Nov 21 – Dec 21

Capricorn      Dec 22 – Jan 19

Are the products pictured actual size? +

Unfortunately is is not possible to have the pictures actual size as computer and phone screens vary in size. However we always try to put as much detail in the description but any queries please don't hesitate to get in touch via email info@catherinezoraida.com or call us on 01285752751.

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