DELIVERY

GENERAL

All our jewellery is handmade and whilst we do dispatch orders as soon as we can, we suggest allowing at least to 3 (but sometimes it may be up to 12) working days for jewellery to be finished and ready to ship. Some items which are on Pre Order or made to order, will take a little longer. Please refer to the product description for more information or please contact us at support@catherinezoraida.com 

If you need your order urgently please get in touch to let us know the date you need your order by so that we can do all we can to make sure it's ready in time.

SHIPPING

UK

Orders under £200 are sent Royal Mail Tracked 48 - £5. 

Orders over £200 are sent Royal Mail Tracked 48 - Free. 

Once shipped the item should be delivered in 2-3 working days.

Orders over £300 are sent Royal Mail Special Delivery - Free.  Once shipped the item should be delivered next day before 1pm.

Special Delivery (please choose on checkout) - £10.  Once shipped the item should be delivered next day before 1pm.

Channel Islands & Isle of Man

Products under £300 are sent Royal Mail Special Delivery - £10.  Once shipped the item should be delivered within 2-3 working days.

FREE DELIVERY with Royal Mail Special Delivery on orders over £300.

UNITED STATES - Delivered Duties Paid - £15

Once shipped delivery should be within 5-7 working days.

FREE delivery on all orders over £300

International Express Delivery (please choose on checkout) - £25

INTERNATIONAL DELIVERY (Non EU)

£15 - once shipped delivery should be within 5-7 working days.

FREE delivery on all orders over £300

International Express Delivery (please choose on checkout) - Far East/UAE £45; Rest of World £30

EUROPE - Delivered Duties Paid - £13.50

Orders to the following countries will be delivered duties paid:

Austria; Bulgaria; Cyprus; Denmark; Estonia; Finland; France; Germany; Ireland; Italy; Luxembourg; Malta; Netherlands; Portugal; Romania, Slovakia; Spain and Sweden

Once shipped delivery should be within 3-5 working days.

FREE delivery on all orders over £300

International Express Delivery (please choose on checkout) - £35.

All other EU Countries - £10

Please note the recipient may have to pay import duties or a formal customs entry fee either prior to or upon delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. If you choose not to accept delivery or in the event of a piece of jewellery being returned, these charges are non-refundable.

Once shipped delivery should be within 3-5 working days.

FREE delivery on all orders over £300

International Express Delivery - £35 (please choose on checkout)

Please Note:

All orders are fully insured and a signature may be required upon delivery of your order. N.B We cannot direct the shipper to leave your parcel anywhere, you can arrange this via the tracking link you will receive via e-mail once your order has been shipped.

Tracking your Parcel

If you have ordered online you will receive an email to confirm that your items have been dispatched with your tracking details. If you are concerned you have not received your parcel please contact us via email at support@catherinezoraida.com

Late and Lost Deliveries

If your delivery has been delayed then please use the tracking number sent with the dispatch confirmation email to enable you to track your parcel.

We cannot refund or replace lost items until 20 working days after the date of despatch.

Delays can often be caused by customs checks, which can sometimes take time to clear.