General

All our jewellery is handmade and whilst we do dispatch orders as soon as we can, we suggest allowing 5-12 working days for jewellery to be finished and ready to ship, although often it is much sooner than this. Some items are made to order, which means that they will take a little longer. Please refer to the product description for more information or please contact us at support@catherinezoraida.com 

If you need your order urgently please get in touch to let us know the date you need your order by so that we can make sure it's ready in time.

UK

Products under £50 are sent Royal Mail Tracked - £2.95 - Once shipped the item will be delivered in 2-3 working days.

FREE DELIVERY with Royal Mail Tracked on all orders over £50.

Once shipped the item will be delivered in 1-2 working days.

Channel Islands & Isle of Man

Products under £200 are sent Royal Mail Special Delivery - £8 - Once shipped the item should be delivered within 2-3 working days.

FREE DELIVERY with Royal Mail Special Delivery on orders over £200.

USA

DHL Express - $15.00

FREE delivery with DHL Express on all orders over $275

Once shipped the item will be delivered in 3-4 working days.

Eurozone

DHL Express - €12.00

FREE delivery with DHL Express on all orders over €220

Once shipped the item will be delivered in 2-2 working days.

Europe (non-EU)

DHL Express - £10.00

FREE delivery with DHL Express on all orders over £150

Once shipped the item will be delivered in 3-5 working days.

Switzerland

DHL Express – 15 CHF

FREE delivery with DHL Express on all orders over 325 CHF

Once shipped the item will be delivered in 2-3 working days.

Canada

DHL Express - CA$20.00

FREE delivery with DHL Express on all orders over CA$350

Once shipped the item will be delivered in 3-6 working days.

Australia

DHL Express - AU$25.00

FREE delivery with DHL Express on all orders over AU$375

Once shipped the item will be delivered in 2-5 working days.

New Zealand

DHL Express - NZ$12.00

FREE delivery with DHL Express on all orders over NZ$385

Once shipped the item will be delivered in 3-4 working days.

Rest of World

DHL Express - £12

FREE delivery with DHL Express on all orders over £200

Once shipped the item will be delivered in 3-14 working days.

Please Note:

• All orders are fully insured and a signature will be required upon delivery of your order. N.B We cannot direct the shipper to leave your parcel anywhere, you will need to sign for the parcel in person.
• For orders outside of the UK the recipient may have to pay import duties or a formal customs entry fee either prior to or upon delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. In the event of piece of jewellery being returned, these charges are non-refundable.

Tracking your Parcel

If you have ordered online you will receive an email to confirm that your items have been dispatched with your tracking details. If you are concerned you have not received your parcel please contact us via email at support@catherinezoraida.com

Late and Lost Deliveries

If your delivery has been delayed then please use the tracking number sent with the dispatch confirmation email to enable you to track your parcel.

We cannot refund or replace lost items until 20 working days after the date of despatch.

Delays can often be caused by customs checks, which can sometimes take time to clear.

Returns

Catherine Zoraida Jewellery is made using the finest materials and craftsmanship. However, if for any reason you are not happy with your jewellery please get in touch and we will be happy to arrange an exchange or full refund. You must get in touch within 14 working days of receiving your jewellery to be entitled to a full refund or exchange. Items must also be unworn and in their original condition.

Import duties and/or formal entry customs fees on International orders are non-refundable.

Earrings, due to hygiene reasons, cannot be returned.

Bespoke or specially adapted jewellery cannot be returned as it has been specifically designed for you only.

Ring sizes need to be specified when ordering but we can re-size rings at a later stage. A small fee will be charged.

Please contact us before you send any returns and please include a note or printed copy of your order so we can identify your order.) support@catherinezoraida.com

Gift Cards

A Zoraida Gift Card cannot be redeemed or exchanged for cash and cash refunds will not be available for products purchased with a Zoraida Gift Card.

Repairs

Our Gold re-plating service is great if you feel your jewellery needs a fresh dip of Gold. There is a small charge for this service.

Please contact us if your jewellery needs any adjustments or repair work and we will make sure it's back with you as soon as possible. 

Returns

Exchange or full refund within 14days. Please email Support@catherinezoraida.com before you return any items.

Please visit our Delivery and Returns page for more information.

Please note: earrings are non-refundable.